Comments on: Comcast blocks emails from Europe http://helvetica1.wordpress.com/2008/08/24/comcast-blocks-emails-from-europe-2/ Just another WordPress.com weblog Mon, 05 Jan 2009 16:59:19 +0000 http://wordpress.com/ hourly 1 By: J. Smith http://helvetica1.wordpress.com/2008/08/24/comcast-blocks-emails-from-europe-2/#comment-18 J. Smith Mon, 05 Jan 2009 16:59:19 +0000 http://helvetica1.wordpress.com/?p=17#comment-18 I have had the same experience as helvetica. My relatives and several other associates in Europe have gotten "the bounce" when trying to e-mail my husband and I at our Comcast addresses. We have had no problem with them mailing us at our GMail or other accounts. We believe that this *is* a systematic problem at Comcast, and it needs to be fixed. I even have one acquaintance within the US who has had the same problem e-mailing me from a major US university. Would a major university really have a constant "problem with their DNS or cache"? I have had the same experience as helvetica. My relatives and several other associates in Europe have gotten “the bounce” when trying to e-mail my husband and I at our Comcast addresses. We have had no problem with them mailing us at our GMail or other accounts. We believe that this *is* a systematic problem at Comcast, and it needs to be fixed.

I even have one acquaintance within the US who has had the same problem e-mailing me from a major US university. Would a major university really have a constant “problem with their DNS or cache”?

]]> By: F Connors http://helvetica1.wordpress.com/2008/08/24/comcast-blocks-emails-from-europe-2/#comment-15 F Connors Tue, 26 Aug 2008 21:44:22 +0000 http://helvetica1.wordpress.com/?p=17#comment-15 I absolutely agree with Helvetica. Comcast was my cable TV & internet provider before I moved apartments. My sister who was an exchange student at a London (England) college couldn't contact me and had to rout everything through our mom because all the emails she sent bounced with the same error message. I absolutely agree with Helvetica. Comcast was my cable TV & internet provider before I moved apartments. My sister who was an exchange student at a London (England) college couldn’t contact me and had to rout everything through our mom because all the emails she sent bounced with the same error message.

]]> By: ComcastCares http://helvetica1.wordpress.com/2008/08/24/comcast-blocks-emails-from-europe-2/#comment-12 ComcastCares Sun, 24 Aug 2008 19:27:21 +0000 http://helvetica1.wordpress.com/?p=17#comment-12 The error message you cite indicates the user name is invalid or there is trouble routing it to the Comcast.net server by the ISP or mail provider you use. In fact bad destination system address indicates that the mail provider is not connecting to our servers and is unable to find our servers. It is probably a problem with their DNS or cache. Blocked email would receive a different error code which would be from our server stating the reason why and how to correct it. This would not be a broad issue as you state but like many email issue specific to the ISP or mail provider. When it is our it would indicate the specific reason. More info is available at http://postmaster.comcast.net Thank you! Frank Eliason Comcast We_Can_Help@cable.comcast.com The error message you cite indicates the user name is invalid or there is trouble routing it to the Comcast.net server by the ISP or mail provider you use. In fact bad destination system address indicates that the mail provider is not connecting to our servers and is unable to find our servers. It is probably a problem with their DNS or cache. Blocked email would receive a different error code which would be from our server stating the reason why and how to correct it. This would not be a broad issue as you state but like many email issue specific to the ISP or mail provider. When it is our it would indicate the specific reason. More info is available at http://postmaster.comcast.net

Thank you!
Frank Eliason
Comcast
We_Can_Help@cable.comcast.com

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